Shipping and Delivery Policy

Delivering Fashion, Straight to Your Door
Cybersleek Indus Private Limited. (“we,” “our,” “us”), the dedicated creators of Fitdrop, take pride in ensuring that every step of your shopping journey is enjoyable and seamless for users (“you,” “your”). We take pride in ensuring that your orders are processed efficiently and delivered to you in perfect condition. This policy outlines key details regarding shipping and delivery for all purchases made through our platform. By placing an order, you acknowledge and agree to our shipping terms and guidelines. From selecting your favorite styles to receiving your package, we aim to make every step delightful and worry-free.

Nationwide Reach: Bringing Style Closer to You

Widespread Coverage – We deliver to cities and towns across India, ensuring accessibility to fashion-forward styles.
No Global Shipping (For Now) – Currently, we do not offer international shipping, but it’s something we’re working towards.
Urban and Rural Access – Whether you’re in a bustling city or a serene town, we make sure your order reaches you.
Effortless Shopping – No matter where you are, your favorite trends are just a few clicks away.
Growing Our Reach – We continuously expand our delivery areas, so stay tuned for future updates.

Order Processing: What Happens Behind the Scenes?

Once an order is placed, it goes through a processing phase, which typically takes 1-2 business days after confirmation. This timeline does not include weekends or public holidays, ensuring that our team works efficiently on working days. When your order is packed and ready for dispatch, you will receive an email notification. Our logistics team ensures that each order is carefully prepared to maintain accuracy and quality. Keep an eye on your inbox for updates, including estimated delivery timelines and shipment status.

Estimated Delivery Timelines

Standard Delivery – Most orders are delivered within 3-8 business days, depending on the destination.
Reliable Partners – We collaborate with trusted courier services to ensure prompt and safe deliveries.
Unexpected Delays – External factors such as weather, logistics issues, or unforeseen events may cause slight delays.
Safe & Swift Shipping – We prioritize both speed and security to ensure your order reaches you in perfect condition.
Customer Support Available – If your order takes longer than expected, our support team is here to assist.

Missed Deliveries: What Happens Next?

If a delivery attempt is unsuccessful due to an incorrect address or unavailability, our courier partner will try again. Multiple re-attempts may be made, but if all efforts fail, the package may be returned to us. In such cases, customers can request a re-dispatch, though additional shipping charges may apply. To avoid delivery issues, we recommend ensuring someone is available to receive the order at the given address. If you anticipate any challenges in receiving your package, feel free to contact our team for assistance.

Lost or Damaged Orders: We've Got You Covered

Report Issues Quickly – If your order arrives damaged, notify our support team within 48 hours, along with photos as proof.
Resolution Process – Depending on the issue, we will either arrange a replacement or initiate a refund.
Lost Shipments – In the rare event of a lost package, we will coordinate with our courier partners to resolve the issue.
Careful Packaging – Every order is securely packed to ensure it reaches you in pristine condition.
Customer Satisfaction First – We are committed to addressing your concerns and ensuring a positive shopping experience.

Special Handling for Select Items

Some products require extra care during shipping due to their fragility, or high value. These items may have specific shipping conditions, which will be clearly mentioned on their respective product pages. Before completing your order, we recommend reviewing any special delivery terms to avoid surprises. Our goal is to ensure that every product arrives in the best condition, regardless of its nature. Should you have any concerns regarding special handling or packaging, our customer support team is always ready to help.
Need Assistance? We're Here to Help!

Have a Question? – If you need support regarding shipping, or delivery, our team is available.
Get in Touch – Drop us an email at , and we’ll respond as soon as possible.
Committed to Your Satisfaction – We work tirelessly to ensure a smooth shopping and delivery experience.
Fashion at Your Doorstep – Thank you for choosing us; we look forward to delivering the latest trends to you.