Return and Refund Policy

A Delightful and Worry-Free Shopping Experience

At Cybersleek Indus Private Limited. (“we,” “our,” “us”), the owners of Fitdrop, we prioritize offering users (“you,” “your”) an exceptional shopping journey. However, we recognize that sometimes an item may not meet your expectations. If you receive a damaged or faulty product, we deeply regret the inconvenience and are committed to making things right. To begin a return or exchange, please contact our customer support team within 48 hours of receiving your order. Should you receive an incorrect item, let us know immediately, and we will facilitate a hassle-free return or exchange.

Easy Returns in Simple Steps

Support at Your Service – Our friendly customer support team is here to assist you with the return process.
Timely Action Required – Ensure you initiate your return request within the specified time frame for a smooth resolution.
Step-by-Step Guidance – We will provide clear instructions to simplify your return experience.
Processing Timeline – Refunds or exchanges are generally completed within 5-7 business days after we receive the returned item.
Customer-Centric Approach – We strive to make the return process seamless, ensuring your satisfaction with every purchase.

Non-Returnable Items and Special Conditions

Certain products cannot be returned due to hygiene or personalization reasons. Intimate wear, socks, and swimwear are non-returnable to maintain hygiene standards. Additionally, customized, monogrammed, or tailor-made products are not eligible for return unless they are defective. Clearance or final sale items may also not be returnable, and this information will be clearly stated at the time of purchase. Items that have been worn, washed, or altered from their original state will not be accepted. To avoid disappointment, we encourage you to carefully review product details before placing an order.

Return Shipping – Who Covers the Cost?

Our Responsibility – If an incorrect item is sent, we will bear the return shipping charges.
Your Responsibility – If you wish to return an item for personal preference, return shipping costs will be your responsibility.
Preferred Shipping Method – We recommend using a reputable courier service to ensure safe delivery of your return.
Defective or Damaged Products – If you receive a faulty product, we will provide return instructions at no extra cost.
Fair and Transparent Policy – Our return shipping guidelines are designed to be fair and convenient for all shoppers.

Understanding the Refund Process

Once we receive and inspect your returned item, we will promptly initiate the refund process. Refunds will be issued through the original payment method, ensuring a hassle-free transaction. Typically, all refunds are processed within 5-7 business days, keeping your convenience in mind. A confirmation email will be sent to notify you once your refund has been successfully processed. Our goal is to make the refund experience as smooth as possible, allowing you to shop with confidence. If you have any questions or need assistance with your refund, our support team is always happy to help.

Need Assistance? We’re Just a Message Away

Quick Support – Have queries about returns, refunds, or exchanges? Our team is always ready to assist.
Seamless Communication – Contact us at for prompt responses to all your concerns.
Reliable Assistance – Our support team is dedicated to resolving your issues professionally.
Your Satisfaction is Key – We value your trust and strive to make your shopping experience pleasant and effortless.