Cancellation Policy

At Cybersleek Indus Private Limited (“we,” “our,” “us”), the passionate team behind Fitdrop, we are committed to delivering an outstanding shopping experience for our valued users (“you,” “your”). We understand that plans change, and so do fashion choices. If you wish to cancel an order, you can do so before it reaches the processing stage. Once an order is prepared for dispatch, cancellations may not be possible. We strive to make the cancellation process as smooth as your shopping experience. If you need assistance, our customer support team is always ready to help. 

When Can You Cancel an Order? 

• Cancellations are accepted before the order enters the processing stage. 
• Once an order is being prepared, cancellation may not be available. 
• Refunds for canceled orders follow our standard return policies. 
• Custom-made or personalized items may not be eligible for cancellation. 
• If cancellation is unsuccessful, our team can guide you on alternative options. 
• Reach out to customer support for prompt assistance with cancellation requests. 

Refunds for Canceled Orders 

Once an order is successfully canceled, the refund process is initiated. The amount is returned through the original payment method or as store credit, depending on your preference. Refunds may take some time to reflect, depending on financial institutions and processing guidelines. If you face any issues, our team is available to assist you with your refund. We ensure that your shopping experience remains as delightful as your fashion finds. 

Changes to Orders Instead of Cancellations 

• If you need to modify an order instead of canceling, contact us promptly. 
• Color, or item changes may be possible before order processing begins. 
• Orders already in the shipping stage cannot be changed or canceled. 
• If modifications are not possible, our return policy can help with exchanges. 
• We aim to accommodate your requests to make every purchase perfect. 

Exceptions to Cancellations 

Certain products may not be eligible for cancellation due to their nature. Personalized or custom-ordered items are often final sale and cannot be canceled once placed. Gift cards and promotional items may also fall under non-cancelable purchases. If you’re unsure about an item’s eligibility, our support team can provide clarity. We encourage reviewing your order carefully before confirming your purchase. 

Updates to Our Cancellation Policy 

As we refine our shopping experience, our cancellation policy may be updated to serve you better. Any changes will be reflected on this page, ensuring complete transparency. We recommend checking this section for the latest updates before placing an order. Your continued trust and satisfaction remain our top priorities. Should you have any concerns, our team is happy to assist you.